DO NOT STAY: Known Shower Defect Flooded a Guest Room at The Biltmore Mayfair
The Biltmore Mayfair, London
£25,600 Spent and the Worst Service in 20 Years of Luxury Travel? | THE BILTMORE MAYFAIR
Do not stay at The Biltmore Mayfair until you have read this account in full. The material below is presented as a serious warning for prospective guests.
The headline figure is £25,600. That is what this guest paid The Biltmore Mayfair. What they received, in their own assessment after 20 years and "countless five star and four star hotels," was "the worst guest experience" of their entire travel history.
The rooms were "very low quality and small." The shower drainage system in one room kept flooding, destroying the guest's new shopping clothes. When they raised the issue, the hotel staff were "extremely rude" and "basically treated us like we were lucky to have the privilege of giving them 25,600 British Pounds for the worst rooms and worst service any hotel in London offers."
The in-room dining was sent back three times — each time a completely burnt burger patty. The iced coffees were, in the guest's word, "soggy." The lobby café was severely understaffed, though the guest makes a point of praising the waitress there as "a sweetheart and hard working," and the bellman as "a lovely well natured older gentleman." The problems were not with every individual — they were with the institution.
The reception staff were "some of the rudest I've ever encountered." One concierge was "extremely helpful" and shared his WhatsApp to follow up on their day. The other was "permanently irritated" and "surprised whenever a guest would ask him a question."
In the end, the guest tipped the good staff generously in cash — and cancelled the £1,500 service charge, refusing to pay for what they described as daily scowling since the moment they checked in.
This account is published because £25,600 deserves to buy more than a few kind individuals surrounded by institutional hostility. The public — especially travellers considering significant spend at The Biltmore Mayfair — must see this reality alongside the hotel's marketing.
The Worst Hotel In London
The Worst Hotel in London
This is one of the worst hotels I have ever stayed in. I have stayed in countless five star and four star hotels in the past 20 years and have never had worse guest experience.
Firstly, the rooms are very low quality and small. The shower drainage system in one of the rooms wasn’t working and kept flooding the room with shower drain water and destroyed our new shopping clothes. The hotel staff was extremely rude about the whole situation and basically treated us like we were lucky to have the privilege of giving them 25,600 British Pounds for the worst rooms and worst service any hotel in London offers.
Their in room dining is just as bad, they sent us a burnt burger patty (completely burnt, not slightly) three times in a row, and their iced coffees are soggy. Their lobby cafe is severely understaffed even though the waitress there is a sweetheart and hard working. Their bell man is also a lovely well natured older gentleman. The same can’t be said about the reception staff, who are some of the rudest I’ve ever encountered.
As for concierge, they have two gentlemen working different shifts. One is a taller gentleman with darker skin, who was extremely helpful and well natured and even shared whatsapp details with us to follow up on our day and make sure we managed. The other gentleman was shorter with lighter skin, and I avoided him when I could. He was permanently irritated, and surprised whenever a guest would ask him a question. Maybe he applied to be a concierge by mistake!
Needless to say, we tipped generously in cash for the employees who provided good service and cancelled the 1500 Pound service charge they wanted to make us pay for scowling at us on a daily basis since the moment we checked in!
— Reported Guest Account
Do not stay at The Biltmore Mayfair without reading this evidence first. The pattern described here is serious enough to treat as a real booking risk, not a minor complaint.
thebiltmorehotels.co